Customer Care Charter

• TO TREAT EVERYONE FAIRLY AND WITH RESPECT
  
• TO ALWAYS OFFER A POLITE AND FRIENDLY SERVICE
  
• TO RESPOND PROMPTLY TO ALL LETTERS AND PHONE CALLS
  
• TO BE SENSITIVE AND LISTEN TO THE PUBLIC'S COMPLAINTS
  
• TO DO OUR BEST TO RESPOND TO THESE COMPLAINTS
  
• KEEP THE PUBLIC INFORMED OF OUR OPERATIONS
  
• MAINTAIN A SKILLED WORKFORCE
  
• BE SMART AND PRESENTABLE AND IDENTIFY WITH THE PUBLIC IN CASES OF QUERY

WE AIM TO PROVIDE A HIGH QUALITY SERVICE WHICH IS CUSTOMER AND PUBLIC FRIENDLY

WHENEVER THE CLIENT OR PUBLIC CONTACT US WE WANT THEM TO RECEIVE THE HIGHEST POSSIBLE LEVEL OF SERVICE. ANY SHORTFALLS TO THIS SERVICE WE WOULD BE PLEASED TO BE MADE AWARE OF SO THAT IT COULD BE RECTIFIED

WE ARE AWARE THAT COMPLAINTS WILL BE MADE, HOWEVER WE WILL ENDEAVOUR TO RECTIFY THE SITUATION AND TAKE ON BOARD THESE TO IMPROVE OUR SERVICES

WE WILL DEAL WITH ALL COMPLAINTS PROMPTLY AND WILL NOTIFY IN WRITING THE ACTIONS TO BE TAKEN WITHIN TWO WORKING WEEKS FROM DATE OF COMPLAINT

COMMITMENT THROUGH SERVICE FOR THE CLIENT AND PUBLIC

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